Creative Wolf aims to ensure client satisfaction with every project. Due to the custom nature of our work, however, refunds are subject to specific conditions:
Eligibility for Refunds:
- Refunds are available only if the client cancels the project before any initial drafts or deliverables have been provided.
- Once drafts or deliverables have been shared, the project is considered started, and refunds are no longer eligible.
Partial Refunds:
- For projects that are divided into multiple phases, partial refunds may be available if only a portion of the project has been completed.
- Any partial refund amount will be determined based on the level of work completed up to the cancellation request.
Non-Refundable Deposits:
- Deposits or initial payments made to reserve Creative Wolf’s services are generally non-refundable.
- This deposit compensates for the time and resources dedicated to the project from the start.
Refund Process:
- If a refund is approved, the amount will be processed within 7-14 business days, depending on your payment method and bank processing times.
Disputes:
- If there is a dispute regarding deliverables or services, clients are encouraged to contact Creative Wolf to resolve the issue directly before pursuing external action.