Refund Policy

Creative Wolf strives to provide high-quality design services that meet client expectations. Due to the bespoke nature of our offerings, our refund and cancellation policy is outlined as follows:

Refund Policy

1. Eligibility for Refunds:

   • Refunds are only available if a client cancels the project before any initial drafts or deliverables have been shared.
   • Once initial drafts or deliverables have been shared, the project is considered in progress, and a refund may no longer be eligible.

2. Partial Refunds:

   • For projects divided into phases, partial refunds may be considered if only a portion of the project has been completed.
   • The partial refund amount will be based on the percentage of work completed up to the cancellation point.

3. Non-Refundable Deposits:

   • Deposits or initial payments made to reserve Creative Wolf’s services are non-refundable, as they cover the preliminary planning, resources, and time dedicated to the project.

4. Refund Processing Time:

   • Approved refunds will be processed within 5-7 working days after the refund request has been confirmed.
   • The refunded amount will be credited to the customer’s bank account or original payment method, depending on their bank’s processing times.

5. Disputes and Resolution:

   • If a client is unsatisfied with any deliverables or encounters an issue, they are encouraged to contact Creative Wolf directly to discuss possible resolutions before seeking external dispute resolution.